At Pineal Pure, we are committed to delivering high-quality products that meet your expectations. That’s why we offer a 360-Day Money-Back Guarantee. If you use Pineal Pure and feel it hasn’t provided the desired results, you can return it—whether it’s opened or used—within 360 days for a full refund, minus shipping and handling fees.
360-Day Money-Back Guarantee
We believe in the effectiveness of Pineal Pure, but if you don’t experience the results you were hoping for, you are eligible for a full refund within 360 days of your purchase.
Return Eligibility
To qualify for a refund due to lack of results, the following conditions must be met:
- The return must be initiated within 360 days from the purchase date.
- You must have used the product as directed and feel it hasn’t provided the expected results.
- Opened and used products are eligible for return.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for return:
- Products not purchased directly from Pineal Pure (e.g., from third-party sellers).
- Gift cards or promotional items.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support at support@pinealpure.ltd within 360 days of purchase. Include your order number, a brief explanation of why the product didn’t work for you, and any relevant details.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
- Ship the Product: Pack the product securely and include the RMA number inside the package. You are responsible for return shipping costs.
- Refund Processing: Once we receive the returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@pinealpure.ltd with your order details and photos of the product. We will arrange for a replacement or a full refund, including shipping costs.
Exchanges
We do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the product you want.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, first check with your bank or credit card provider. If the issue persists, please contact us at support@pinealpure.ltd for assistance.
Contact Us
For any questions or concerns regarding our return policy, please contact us at:
Email: support@pinealpure.ltd
